Send us feedback

We welcome your views and opinions. We use your feedback to understand what we are getting right, what we are getting wrong and where we can improve.

We treat all complaints confidentially, respectfully and fairly so please get in touch.
The Housing Ombudsman has published a new Complaint Handling Code, which all landlords must publish a self-assessment against. You can find our latest self-assessment here -  Housing Ombudsman Complaints Code - December 2023

You can find the full Ombudsman Complaint Handling Code here The Housing ombudsman's Complaint Handling Code

View our Customer Feedback Policy.pdf

We really appreciate your time and your answers will help us to continue to deliver the services that are most important to you. Thank you very much in advance.