Coronavirus (COVID-19) - Frequently Asked Questions

The health and safety of all our service users, volunteers and staff is our top priority.

We want to assure you that our key support services remain available should you need us, including our indoor breakfast service which is also available as takeaway.

We are closely monitoring government advice and as the situation evolves, we may require making some changes to our services.

We have published some frequently asked questions (FAQs) to answer your general enquires concerning Coronavirus (COVID-19) in relation to the services we provide. They will be regularly updated to reflect the latest Government guidance, which you can find at

If you have read our FAQs and have not found the answer to your question, please call us on 01706 526 289.

What is the best way to contact Petrus?

To get in touch:

You can call us on 01706 526 289, email at or use the Contact Us section of our site.

What are the Hub opening times and are there any changes to services?

We're still here for you!

Our Hub reopened in September 2020 to provide support between 9am to 4pm Monday to Friday.

Face to face support services are available by appointment only between 10.45am to 3pm, but until 1pm on Wednesdays. Our phone line is open 9am to 4pm to speak to a member of our team over the phone if you need us.

Please call on 01706 526 289 to book an appointment. You can also make appointments during the free morning breakfast service or at the door during office hours if you’re unable to call.

When using the Hub, please follow these safety measures:

  • Do not enter if you're feeling ill, showing symptoms or isolating - We can still provide support to you over phone or via email
  • Follow the one way system
  • Use hand sanitiser (we can provide some)
  • Wear a mask (ask if you need one) 

Our reception area will look a little different as we now have a screen in place.

For the time being, there are only four desks for service users and we can only accomodate for appointments at one time. But we can still see people at our door!

Other visitors and access to the Hub will be limited and via prior arrangement with our Hub Manager Sam.

The risk assessment for The Hub can be found here >

We will be continuing to follow Government advice so please keep an eye on our social media and website for any updates.

Will the Hub breakfast service still be available?

Yes, it's now back as an indoor service but takeaway is also still available

As of 17th May 2021, our free morning breakfast service will now run as both indoor sit down and a takeaway service from the Petrus Hub at 73 Great George Street, Rochdale, OL16 1QG.

In line with Government guidance, for the time being we're doing the indoor service in two sittings of 16 people on a number of tables:

  1. First sitting starts at 9am
  2. Second sitting starts at 9.40am

Takeaway remains available from 9am.

If you or any businesses can help with food or tub donations, please contact us on 01706 526 289 to arrange drop off at our Hub.

Are shower and laundry facilities still available at the Hub?

Yes they are but by appointment!

We are still offering shower and laundry services but by appointment only. Please contact us if you would like to use these facilities on 01706 526 289 or if you’re unable to phone us, you can also make appointments at the Hub at the door or during our breakfast pick up time between 9am and 10am (73 Great George Street, Rochdale, OL16 1QG).

Will you still be running an Outreach service?

Yes, our Outreach team are here to support you!

Our Outreach service has now resumed. To contact the outreach service call 07970 951 554.

Are the onsite health and wellbeing and counselling services still available?

Yes, health services are available onsite via appointment!

We have nurses from the Rochdale Health Alliance Homeless Alliance Response Team (HART) visiting every Wednesday morning to offer first and second doses of the COVID-19 vaccine to the homeless and our service users.

Health assessments and GP registrations are available by appointment only between 9am to 10.30am on Monday and Wednesday mornings with our onsite nurse from HART; you will need to book an appointment by giving us a call on 01706 526 289 or if you’re unable to phone us, you can also make appointments at the Hub at the door or during our breakfast between 9am and 10am (73 Great George Street, Rochdale, OL16 1QG).

For the time being, we are unable to run any wellbeing activities but we can refer people to relevant services or to a member of our team (Debs) for virtual or phone support, our Getting Help Engagement Worker or Thinking Ahead.

For advice around health and wellbeing or counselling support services, get in touch with us on 01706 526 289 or visit for more information.

Can I still make referrals or self-referrals to Petrus' services?

I am concerned about a person and feel they would benefit from Petrus’ services, can I still make a referral?

Yes, please continue to make referrals via the forms available on our website, which can be found at or call us on 01706 526 289 anytime between 9am and 4pm.

I feel like I could benefit from Petrus’ support, can I self-refer?

If you wish to self-refer, please complete the appropriate form found on our website at If you need any support filling in the form, please call the Hub anytime between 9am and 4pm on 01706 526 289.

What support is available for residents in supported housing?

The health and wellbeing of our service users, staff and the wider community remains our priority.

The way in which we deliver our services will change but we will continue to work with individuals to ensure they get the support they need; this will include regular wellbeing calls, routine building checks and ensuring safeguarding measures are maintained.

Where food is currently provided to people in accommodation this will continue, we will contact all residents affected to make sure they are clear about how to access services going forward.

Communal areas such as kitchens, lounges and bathrooms are now open in our housing projects. There is a small number of our supported houses that the kitchens only open when staff are on site for cooking, while following safety and social distancing measures.

What are staff doing to protect residents and service users in relation to coronavirus?

We are adhering to Government advice around social distancing and hygiene management.

We are asking all service users, volunteers and staff to observe self-isolation advice and let us know if they display symptoms or have an underlying medical condition.

We are also following the below safety measures at our Hub:

  • Have an appointment system in place for support services
  • Asking people to not enter if they're feeling ill
  • Implemented a one way system
  • Issued hand sanitiser for use throughout our buildings
  • We have PPE available
  • Asked individuals to wear face masks 
  • Reduced non-essential face to face activities
  • Offering support over phone five days a week (9am-4pm)
  • Added screens for our reception area
  • Limited capacity to four distanced appointments at one time

What measures are in place to support residents in housing projects with a confirmed case of coronavirus?

In the event that any resident has a confirmed case of coronavirus we would advise them to follow the advice from the NHS and contact us by phone on 01706 526 289 to let us know and see how we can support them.

A deep clean of communal areas in properties with a verified case will also be offered to mitigate any further infection.

The government has produced guidance for households with a confirmed or suspected case of COVID-19. Details of this can be found on the government website at

I am concerned someone who is homeless / in housing need has contracted coronavirus (COVID-19), how can I help?

If you think the person you are concerned about is in immediate danger or needs urgent care, please contact 111 or 999.

If you have also been in contact with someone you suspect has contracted coronavirus (COVID-19) and are experiencing symptoms, please follow Government advice around self-isolation and contact 111 or visit

Is Petrus Community Store open and can I donate?

Is the Petrus Community Store still open?

No, our Petrus Store on Hamer Lane is now permanently closed.

When we were forced to close the Store last year due to COVID-19 restrictions, we took the time to review how we can offer improved services to the community through other means. This includes new enhanced volunteering opportunities at our PIER allotment and the Hub as well as introducing an upcoming Careers Academy programme with The Learning Foundry to develop employability skills and increase confidence for service users and the wider community.

We are selling some of the remaining items we have in store online at and other items will be donated to local families in need. If you are in need of any household items, please get in touch with us at

We have uploaded further details over on our blog, which you’ll find

I have donations for the Community Store, what do I do with them?

Firstly, thank you for wanting to support Petrus and our Store. As our Store has permanently closed, we are unable to accept any donations.

If you have items to donate, we recommend giving them to another local charity shop, who we’re sure would be grateful for your support.

Please help to keep our community safe and clean by not leaving any items outside of our Store building.

Is your community garden PIER closed?

No, our community garden PIER is open 

We're pleased to announce our award-winning PIER allotment is now open to members of the public. 

You'll find us at: Petrus PIER, Belfield Road, Rochdale, OL16 2UP

Is Candlelight Café back at the Hub for female service users?

Yes, Candlelight Café has reopened!

As of 8th July 2021, our Candlelight Café is back at the Hub every Thursday from 11am to 2.30pm. 

This is a safe space for women to socialise and join us for homecooked food and activities. 

Here they can also access advice for issues on housing, substance misuse and domestic violence as well as provisions like toiletries and sanitary items. 

Our team will follow government guidance to keep one another and our service users safe.

For the time being, the maximum number of people onsite at our Hub is 16. 

If we reach full capacity, we’ll follow an order of welcoming one person in as another leaves, with full cleaning in between. 

But we will provide takeaway meals throughout. 

No booking is required. 

You’ll find us at 73 Great George Street, Rochdale, OL16 1QG 

Please speak to our team if you’d like to find out more 


Phone: 01706 526289 (Monday to Friday, 9am to 4pm) 

How can I support Petrus at this time?

Thank you so much for wanting to support our charity!

Donate online to help us to support people experiencing homelessness or in housing need by visiting our Virgin Money page here

We are also looking for the following donations to help keep rough sleepers fed and safe this summer:

  • Food
  • Face masks for service users
  • Cool clothing, hats and caps
  • Suncream and sunglasses
  • Tents
  • Sleeping bags and blankets
  • New and unused food containers for our breakfast takeaway service

Please contact us in advance to arrange dropping off donations on 01706 526 289.

The latest health advice

For the latest health advice please visit:

NHS Coronavirus (COVID-19)

To book a COVID-19 test:

Go to or call 119.

The latest Government guidance

The Government has shared guidance on their website

For general information and Government guidance, visit

We will continue to monitor government guidance to ensure we're doing everything we can to keep our service users, residents, volunteers and team safe and well.

Petrus COVID-19 Risk Assessment

On Monday 19th July 2021, the government changed its guidance in relation to COVID-19. We have reviewed all of our risk assessments to ensure we're following the latest advice and can review the impact and risk of COVID-19 to protect our service users, volunteers and staff. 

Please click below to read

Petrus Hub, Housing First and Outreach Service reviewed 01.09.2021.pdf

For any questions about our risk assessments, please contact Matthew Rothwell, Director of Safety and Business Performance on 0151 703 3190 / 07581 383 504 or

We will update this page regularly as new Government guidance is announced to keep you updated with any change to our services. This page was last updated 23/08/2021.