Coronavirus (COVID-19) - Frequently Asked Questions

The health and safety of all our service users, volunteers and staff is our top priority.

On 4th January 2021, the government announced a new national lockdown. The advice, regardless of where you live in England, is to stay at home. The new guidance came into effect immediately. You can find a full list of restrictions and closures in place here.

We want to assure you that our key support services remain available should you need us.

We are closely monitoring government advice and as the situation evolves, we may require making some changes to our services.

We have published some frequently asked questions (FAQs) to answer your general enquires concerning Coronavirus (COVID-19) in relation to the services we provide. They will be regularly updated to reflect the latest Government guidance, which you can find at

If you have read our FAQs and have not found the answer to your question, please call us on 01706 526 289.

What is the best way to contact Petrus?

To get in touch:

You can call us on 01706 526 289, email at or use the Contact Us section of our site.

What are the Hub opening times and are there any changes to services?

We're still here for you!

As of Wednesday 16th September, we reopened our Hub to provide support between 9am to 4pm Monday to Friday.

Face to face support services will be available by appointment only between 10am to 3pm, but until 1pm on Wednesdays.

Please call on 01706 526 289 to book an appointment and support remains available over the phone if you need us. You can also make appointments during the free morning breakfast service or at the door during office hours if you’re unable to call.

When using the Hub, please follow these safety measures:

  • Do not enter if you're feeling ill
  • Follow the one way system
  • Use hand sanitiser
  • Wear a mask (ask if you need one) 

Our reception area will look a little different as we now have a screen in place.

For the time being, we can only have a maximum capacity of 15 people at our Hub. Other visitors and access to the Hub will be limited and via prior arrangement with our Hub Manager.

The risk assessment for The Hub can be found here >

We will be continuing to follow Government advice so please keep an eye on our social media and website for any updates.

Will the Hub breakfast service still be available?

Yes, but it may look a little different...

Our free morning breakfast service continues to now run as a takeaway service between 9am and 10am from the Petrus Hub at 73 Great George Street, Rochdale, OL16 1QG.

If you or any businesses can help with food or tub donations, please contact us on 01706 526 289 to arrange drop off at our Hub.

Are shower and laundry facilities still available at the Hub?

Yes they are but by appointment!

We are still offering shower and laundry services but by appointment only. Please contact us if you would like to use these facilities on 01706 526 289 or if you’re unable to phone us, you can also make appointments at the Hub at the door or during our breakfast pick up time between 9am and 10am (73 Great George Street, Rochdale, OL16 1QG).

Will you still be running an Outreach service?

Yes, our Outreach team are here to support you!

Our Outreach service has now resumed. To contact the outreach service call 07970 951 554.

Are the onsite health and wellbeing and counselling services still available?

Yes, health services are available onsite via appointment!

As of Wednesday 16th September, our onsite health and counselling services resumed.

Health assessments and GP registrations are available by appointment only between 9am to 10.30am on Monday and Wednesday mornings with our onsite nurse from the Homeless Alliance Response Team; you will need to book an appointment by giving us a call on 01706 526 289 or if you’re unable to phone us, you can also make appointments at the Hub at the door or during our breakfast pick up time between 9am and 10am (73 Great George Street, Rochdale, OL16 1QG).

For advice around health and wellbeing or counselling support services, get in touch with us on 01706 526 289 or visit for more information.

Can I still make referrals or self-referrals to Petrus' services?

I am concerned about a person and feel they would benefit from Petrus’ services, can I still make a referral?

Yes, please continue to make referrals via the forms available on our website, which can be found at or call us on 01706 526 289 anytime between 9am and 4pm.

I feel like I could benefit from Petrus’ support, can I self-refer?

If you wish to self-refer, please complete the appropriate form found on our website at If you need any support filling in the form, please call the Hub anytime between 9am and 4pm on 01706 526 289.

What support is available for residents in supported housing?

The health and wellbeing of our service users, staff and the wider community remains our priority.

The way in which we deliver our services will change but we will continue to work with individuals to ensure they get the support they need; this will include regular wellbeing calls, routine building checks and ensuring safeguarding measures are maintained.

Where food is currently provided to people in accommodation this will continue, we will contact all residents affected to make sure they are clear about how to access services going forward.

Communal areas such as kitchens, lounges and bathrooms are closed in the majority of our housing projects. There is a small number of our supported houses that the kitchens only open when staff are on site for cooking, while following safety and social distancing measures.

What are staff doing to protect residents and service users in relation to coronavirus?

We are adhering to Government advice around social distancing and hygiene management.

We are asking all service users, volunteers and staff to observe self-isolation advice and let us know if they display symptoms or have an underlying medical condition.

We are also following the below safety measures at our Hub:

  • Have an appointment system in place for support services
  • Asking people to not enter if they're feeling ill
  • Implemented a one way system
  • Issued hand sanitiser for use
  • Asked individuals to wear face masks 
  • Reduced non-essential face to face activities
  • Added screens for our reception area
  • Limited capacity to 15 people 

What measures are in place to support residents in housing projects with a confirmed case of coronavirus?

In the event that any resident has a confirmed case of coronavirus we would advise them to follow the advice from the NHS and contact us by phone on 01706 526 289 to let us know and see how we can support them.

A deep clean of communal areas in properties with a verified case will also be offered to mitigate any further infection.

The government has produced guidance for households with a confirmed or suspected case of COVID-19. Details of this can be found on the government website at

I am concerned someone who is homeless / in housing need has contracted coronavirus (COVID-19), how can I help?

If you think the person you are concerned about is in immediate danger or needs urgent care, please contact 111 or 999.

If you have also been in contact with someone you suspect has contracted coronavirus (COVID-19) and are experiencing symptoms, please follow Government advice around self-isolation and contact 111 or visit

Is Petrus Community Store open and can I donate?

Is the Petrus Community Store still open?

On 22nd February 2021, the government announced a new four-step plan to ease lockdown restrictions. This includes possibility of reopening for non-essential stores should step one be successful. Therefore, for the time being our Petrus Store on Hamer Lane will remain closed until mid-April as advised.

Our Store raises funds for our homelessness charity, so while our doors remain shut, please donate to to support the work we do for vulnerable people living rough.

For any enquiries about our Store and how to support our charity in the meantime, please call us on 07971 313578 and we'll try to get back to you as soon as possible.

I have donations for the Community Store, what do I do with them?

Firstly, thank you for wanting to support Petrus and our Store. We are currently reviewing guidance to establish if we can accept donations during this lockdown.

We therefore ask that for the time being that you kindly keep a hold of anything you wish to donate to us and to keep an eye on our Store's Facebook for when we say donations will be open again.

Don't turn up to the Store with donations as we will not accept them.

Please help to keep our staff, volunteers and the community safe by not leaving any donations outside of our Store.

Will your community garden PIER be closed?

Our community garden PIER is closed

At this time, PIER will be closed to members of the public. Our staff are accessing the site on a very limited basis to undertake priority maintenance tasks and adhering to social distancing measures.

How can I support Petrus at this time?

Thank you so much for wanting to support our charity!

Donate online to help us to support people experiencing homelessness or in housing need by visiting our Virgin Money page here

We are also looking for the following donations to help keep rough sleepers fed and warm this winter:

  • Food
  • Face masks for service users
  • Warm winter clothes, scarves, hats, gloves, socks
  • Tents
  • Sleeping bags and blankets
  • New and unused food containers for our breakfast takeaway service

Please contact us in advance to arrange dropping off donations on 01706 526 289.

The latest health advice

For the latest health advice please visit:

NHS Coronavirus (COVID-19)

To book a COVID-19 test:

Go to or call 119.

The latest Government guidance

The Government has shared guidance on their website

For general information and Government guidance, visit


On 4th January 2021, the government announced a new national lockdown. The advice, regardless of where you live in England, is to stay at home. The new guidance came into effect immediately. You can find a full list of restrictions and closures in place here

We want to assure you that there are no new changes to our support services as a result of this. We will continue to monitor government guidance to ensure we're doing everything we can to keep our service users, residents, volunteers and team safe and well.

The government has also advised that, if you are clinically extremely vulnerable, you must begin shielding again. The government is sending letters to clinically extremely vulnerable people. This letter is to let you know about the new guidance that will be in place. Find out more at

For any questions about our risk assessments, please contact Matthew Rothwell, Director of Safety and Business Performance.

0151 703 3190

07581 383 504

We will update this page regularly as new Government guidance is announced to keep you updated with any change to our services. This page was last updated 05/01/2021.