Coronavirus (COVID-19) - Frequently Asked Questions

The health and safety of all our service users, volunteers and staff is our top priority.

We are closely monitoring government advice and as the situation evolves are making some changes to our services.

We have published some frequently asked questions (FAQs) to answer your general enquires concerning Coronavirus (COVID-19) in relation to the services we provide. They will be regularly updated to reflect the latest Government guidance.

If you have read our FAQs and have not found the answer to your question, please call us on 01706 526 289.

What is the best way to contact Petrus?

You can call us on 01706 526 289, email at or use the Contact Us section of our site.

What are the opening times for the Hub and are there any changes to the services provided?

We have made some changes to the services we provide. The Hub will be open from 9am to 4pm Monday to Friday for staff to provide support to service users over the phone and by appointment.

For the time being, we will not be offering face to face support but please call on 01706 526 289 if you need us. You can also make appointments during the free morning breakfast service if you’re unable to phone.

These changes are due to be in place for a minimum of 3 months, but we will be continuing to follow Government advice so please keep an eye on our social media and website for any updates.

Will the Hub breakfast service still be available?

Our free morning breakfast service will now run as a takeaway service between 9am and 10am from the Petrus Hub at 73 Great George Street, Rochdale, OL16 1QG.

Are shower and laundry facilities still available at the Hub?

We are still offering shower and laundry services but by appointment only. Please contact us if you would like to use these facilities on 01706 526 289 or if you’re unable to phone us, you can also make appointments at the Hub during our breakfast pick up time between 9am and 10am (73 Great George Street, Rochdale, OL16 1QG).

Will you still be running an Outreach service?

Our Outreach service will continue to be available over the phone between the hours of 9am to 4pm, but face to face support has been cancelled for the time being. To contact the outreach service call 07970 951 554.

Are the onsite health and wellbeing and counselling services still available?

All our onsite health and counselling services have been cancelled temporarily. Please contact Gaddum on 0161 834 6069 or visit for advice around health and wellbeing.

I am concerned about a person and feel they would benefit from Petrus’ services, can I still make a referral?

Yes, please continue to make referrals via the forms available on our website, which can be found here or call us on 01706 526 289 anytime between 9am and 4pm.

I feel like I could benefit from Petrus’ support, can I self-refer?

If you wish to self-refer, please complete the appropriate form found on our website here. If you need any support filling in the form, please call the Hub anytime between 9am and 4pm on 01706 526 289.

What support is available for residents and service users in supported housing during this time?

The health and wellbeing of our service users, staff and the wider community remains our priority. The way in which we deliver our services will change but we will continue to work with individuals to ensure they get the support they need; this will include regular wellbeing calls, routine building checks and ensuring safeguarding measures are maintained.

Where food is currently provided to people in accommodation this will continue, we will contact all residents affected to make sure they are clear about how to access services going forward.

What are staff doing to protect residents and service users in relation to coronavirus?

We are adhering to Government advice around social distancing and hygiene management.

We are asking all service users, volunteers and staff to observe self-isolation advice and let us know if they display symptoms or have an underlying medical condition.

We have also closed communal areas such as shared kitchens and lounges. We have reduced non-essential face to face activities at the Hub.

What measures have been put in place to support those with a confirmed case of coronavirus living in shared or supported accommodation?

In the event that any resident has a confirmed case of coronavirus we would advise them to follow the advice from the NHS and contact us by phone on 01706 526 289 to let us know and see how we can support them.

A deep clean of communal areas in properties with a verified case will also be offered to mitigate any further infection.

I am concerned someone who is homeless / in housing need has contracted coronavirus (COVID-19), how can I help?

If you think the person you are concerned about is in immediate danger or needs urgent care, please contact 111 or 999. If you have also been in contact with someone you suspect has contracted coronavirus (COVID-19) and are experiencing symptoms, please follow Government advice around self-isolation and contact 111 or visit

Is the Petrus Community Store still open?

Our Community Store is temporarily closed, please keep an eye on our social media and website for updates about when we will open. We are however selling items over on our eBay, which you can find at for great bargains and deals.

I have donations for the Community Store, what do I do with them?

Firstly, thank you for wanting to support Petrus and our Store. We ask if you could please keep hold of any donations you were hoping to share with us until we’re open again.

If you would like to donate online in the meantime, please visit our Virgin Money page here

Will your community garden PIER be closed?

At this time, PIER will be closed to members of the public. Our staff and volunteers are now back on site to work on the garden.

How can I support Petrus at this time?

Donate online to help us to support people experiencing homelessness or in housing need by visiting our Virgin Money page here

We are also looking for the following donations:

  • Food
  • Tents
  • Sleeping bags
  • New and unused food containers for our breakfast takeaway service

Please contact us in advance to arrange dropping off donations on 01706 526 289.



For the latest health advice please visit:

NHS Coronavirus (COVID-19)

The Government advice for those shielding in England is changing soon. For now, you continue to be advised to follow the shielding guidance rigorously. This letter explains how the guidance is changing, why it is changing and what the change in advice means for you.

For further advice on shielding please visit

Public Health England - Guidance on protecting people most likely to get very poorly from coronavirus (shielding)

COVID-19 Risk Assessments

Your health and safety is our top priority. We are doing everything we can to keep you safe and protect the services that are important to you.  We have published a range of risk assessments as we begin to reintroduced our services, so we can review the impact and risk of COVID-19 and take steps to protect the safety of our customers and staff.  Please see below:

For any questions about our risk assessments, please contact Matthew Rothwell, Director of Safety and Business Performance.

0151 703 3190

07581 383 504

We will update this page regularly as new Government guidance is announced to keep you updated with any change to our services. This page was last updated 24/06/2020.